How Wehom.es used AI to take their time back from constant calls

Renata - wehome.es | Boom
Company
Wehom.es
Location
Santander, Spain
Portfolio
around 100 properties
Founded
-
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"Guests kept asking the same questions over and over, and owners wanted constant updates. We were drowning in calls and manual work!"

Renáta Váradi
Founder, Wehom.es

The Problem

Wehom.es is a thriving property management company located in the scenic region of Santander, Northern Spain. Managing nearly 100 short-term rental properties, the company has become a trusted choice for both guests and property owners. However, with success came a series of inevitable growing pains. Managing guest communications, coordinating cleaning schedules, and keeping owners in the loop began to consume too much time, meaning automation had become a critical necessity.

Overwhelming guest communications

‍Handling guest inquiries became an around-the-clock burden for the Wehom.es team. Despite providing all the necessary information in advance, guests frequently asked the same basic questions — usually about check-in times, Wi-Fi passwords, and directions.

Complex cleaning schedules

‍With nearly 100 properties to manage, spread out around Santander and the local area, ensuring that each one was properly cleaned and ready for the next guest became a logistical nightmare. Any mistake in the schedule or miscommunication with cleaners led to delays, guest dissatisfaction, not to mention lots of stress for the team.

Owner transparency

‍Property owners wanted constant updates on their investments, which were all done manually. Without a streamlined system for sharing information, Renáta found herself constantly fielding calls and emails from owners and manually sending out invoices and reports, all of which cut into valuable time she could have spent growing the business.

"Before Boom, everything was a problem. I tried three other PMS platforms, but they were always missing something crucial, whether it was reservations, invoicing, or task management. Nothing worked smoothly, and their response times were painfully slow. With Boom, everything just works, and the AI makes it all so much easier." — Renáta Váradi, Founder, Wehom.es

‍

The Solution

AI-powered guest communication

Boom’s AI-powered guest communication system drastically reduced the number of calls Renáta and her team had to field. With guests constantly asking for basic information like check-in times and Wi-Fi passwords, it was easy for AI to take over. Guests now receive immediate answers without the team having to lift a finger, as well as access to an AI-driven guest portal with all the tips, tricks, and recommendations they could ever need. 

Guest experience is vital for Renáta and Wehom.es, and with AI taking care of the easy questions, the team can spend more time on the personal touches that make guests come back year after year. 

“Now, guests don’t need to call us for every little thing — they have all the answers they need through the AI. It’s been a game-changer. I’m much more relaxed, and I finally have fewer calls!” — Renáta Váradi
Streamlined task management: no more missed steps

Boom’s task management system makes running the day-to-day operations at Wehom.es seamless. Renáta and her team create and assign tasks for cleaning and maintenance with just a few clicks. The system tracks every task in real-time, ensuring no property is overlooked. Cleaning schedules are automatically adjusted to account for last-minute bookings or staff changes, while the team can update tasks on the go via the web app. This keeps Wehom.es’ workflow efficient and ensures each property is always ready for the next guest, so no one is disappointed.

Boom’s AI can even take information from reviews or guest messages and create tasks for the team, so that small issues can be taken care of long before they become problems.

“The task system is incredible. It’s simple, easy to use, and saves us hours of work every week. We can move tasks around, rely on the AI to manage tasks, and everything just flows perfectly.” — Renáta Váradi
Informed owners are happy owners 

With Boom’s owner portal, Wehom.es owners are fully empowered to access the information they need — wherever and whenever they want. The portal allows owners to log in and view financial statements, download invoices, and monitor property performance in real-time. They no longer need to request updates or wait for emails: everything is available at their fingertips. This transparency not only keeps owners happy but also frees up Renáta’s team from constantly fielding inquiries. As a result, the Wehom.es team spends less time on administrative work and more time focusing on strategic growth.

“Owners can see everything themselves now, which means fewer calls and emails for us. It’s all automated. They’re happy, and I don’t have to manually send invoices or updates anymore. It’s a huge relief.” — Renáta Váradi

Why Wehom.es recommends Boom

Thanks to Boom’s powerful AI, the Wehom.es team has reclaimed valuable time to focus on what truly matters: growing the business and delivering exceptional guest experiences. By automating routine tasks and streamlining communication, Renáta and her team are no longer bogged down in the day-to-day. With normal operations running smoothly in the background and information shared on-demand with guests and owners, Wehom.es can now prioritize creating amazing guest experiences and building lasting relationships with property owners. 

“I would absolutely recommend Boom, and I already have! It’s transformed how we manage our properties. The AI handles guest communication better than we ever could, the task system is flawless, and the owner portal keeps everyone happy. Plus, Boom’s customer service is incredible—they respond immediately and fix anything in no time. It’s the best decision we made for our business.”

Renáta Váradi
Founder, Wehom.es

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