Top Strategies for Enhancing the Guest Experience with AI
Explore how Boom’s revolutionary AI tools transform guest satisfaction, streamline communication, and produce actionable feedback to deliver unforgettable stays.
Personalized Recommendations, Services & Upsells: Tailored Stays at Scale
Boom’s AI takes guest personalization to a new level by learning preferences, anticipating needs, and creating recommendations guests can’t resist. Whether it’s upselling premium services or curating bespoke experiences, Boom enables you to deliver for every guest.
Dynamic upselling
Suggest upgrades such as late check-outs or in-stay experiences that are perfectly tailored to your guests’ individual preferences.
AI-driven recommendations
From must-visit dining spots to hidden local attractions, guide your guests to their perfect plans with precision and ease.
Seamless personalization
Customizable AI ensures every interaction reflects your brand voice and values — delivered in the style and language your guests prefer, making every stay feel like it was designed just for them.
Read more about communication in the channels your guests prefer
Improving Guest Satisfaction: Curating Moments of Delight
Happy guests mean glowing reviews, repeat bookings, and brand loyalty. Boom’s AI ensures smooth, responsive interactions at every touchpoint, so you and your team can focus on what really matters – making every moment magical.
AI messaging assistant
Deliver instant, accurate responses to guest inquiries across WhatsApp, SMS, and email, ensuring every question is answered promptly, professionally, and in the right language.
24/7 support
With Boom, your customer support function never sleeps, providing round-the-clock assistance to guests — giving you the freedom to take a well-deserved break while your business continues to thrive.
Proactive problem-solving
Boom’s AI identifies potential issues before they escalate, providing solutions to ensure smooth operations and happy guests at all times.
Unlocking the True Value of Guest Feedback: Insights that Drive Excellence
Guest feedback is a goldmine of opportunity — but only if you know how to use it properly. Boom’s AI captures feedback, analyzes trends, and helps you act on insights to improve every aspect of your service.
Smart sentiment analysis
Boom’s AI monitors guest sentiment across reviews and communications, helping you pinpoint what delights your guests and which areas might need a little extra attention.
Automated feedback loops
Effortlessly collect, categorize, and analyze guest reviews, turning raw feedback into actionable insights that seamlessly integrate into your daily operations for continuous improvement.
Trend reporting
Uncover long-term patterns in guest feedback and behavior, providing the data-driven clarity you need to prioritize meaningful improvements and smart investments.